FAQ
Deactivating a Machine
As traders, it is very common for us to switch machines, add machines, add VPS machines, change hardware, etc. We understand this and have made the process of reactivating software on various machines as easy as possible for you. Deactivating a ...
Activation of Software
How do I activate the Software? Download the Files Sign in to your Account Center at chartdynamix.com/my-account . Select File Downloads and download your product. Select License Keys and copy your product key to the clipboard. Complete the ...
How many licenses do I get with each product purchase?
Answer: We currently include two machine activations with every purchase so that all users may install CDX tools on two separate computers at no additional cost. For more than two activations, we may offer a discount on a case by case basis. Please ...
Can I exchange my purchase for a similar product?
Yes, within 60-days of purchase. Example: M&P Trend Suite for FXTS to M&P Trend Suite for NT8 One-Time Purchase Exchange Policy for Similar Product on Alternate Trading Platform (following the end of any trial-period) We will accept requests for ...
Modifying Your Payment Method
Modifying a payment method for a Subscription product or Free-Trial can be done any time via your My-Account center. To do this, simply- Log in to your My-Account center Select the Subscriptions tab Choose [View] next to the appropriate Subscription ...
Cancelling a Subscription or Free-Trial
Cancelling your Subscription or Free-Trial can be done any time via your Account Center. To do this, simply- Log in to your Account Center Select the Subscriptions tab Verify the appropriate Subscription Select Cancel
Trial products : Do I get charged immediately?
No. Your payment information is collected during checkout for automatic payment only AFTER the trial period ends. The exact billing time will be the same time of day that you completed checkout. This benefit is provided as a 'subscription' and is ...
Support Requests
Information we need to assist you with any product: 1. A detailed description of the issue. Screenshots are preferred and helpful. 2. The version number of the product you are using. If this is an indicator or strategy, the version number will be ...
Downloading your Product Files
How do I download my products? 1) Navigate to ChartDynamix.com/my-account or select 'My Account' from the top menu at ChartDynamix.com. Sign in using your credentials (username or email may be used). If you need to reset your password, please use ...