NinjaTrader Troubleshooting Tips

• Using 3rd Party Add-Ons
  Overview and instructions on managing 3rd party add-ons for NinjaTrader 8.  We encourage you to familiarize yourself with the way 3rd Party Add-Ons are used and managed on the platform.
  See this article for Installing, Updating, Removing, and Temporarily Disabling add-ons.
• Temporarily disabling Add-Ons
  Should you experience errors loading NinjaTrader, the first step to isolate the problem is to determine if you continue to experience issues without Add-Ons enabled referred to as 'Safe Mode'. To enable safe mode, please use the following steps:
  1. Exit NinjaTrader
  2. Hold the [Ctrl] key on your keyboard and double-click the NinjaTrader icon.
  3. Keep the [Ctrl] key held down until you see the NinjaTrader Control Center
  4. Once you see the Control Center, you can verify you are in safe mode by going to Help > About.
  Once in safe mode, you may use NinjaTrader without 3rd party add-ons, allowing you to verify if a problem no longer is present or allowing you to remove a 3rd party add-on.

• Backup and Restore
  Using NinjaTrader as a key part of your trading/investing tools requires that you safeguard the configuration and database of your trading platform.  Using NinjaTrader's Backup and Restore utilities allows you to easily do just that.  We encourage users to set reminders to perform a backup on a regular schedule through Tools > Export > Backup File.
  
  
• Database Operations
  Overview of various NinjaTrader 8 database operations that may be performed through Tools > Database Management.  For handling problems with a potential broken or corrupted workspace, this tool can help restore a prior version.
• Futures Rollover
  
• Instrument Definitions, Instrument Lists
  
• Trading Hours
  
• Commissions
  
• Risk Templates
  
• Workspaces
  
• Trade Execution Database
  
  
• NinjaScript Output Window
  Opening a New > NinjaScript Output window can occasionally uncover unexpected errors or software bugs occurring behind the scenes that you are unaware of.  If you find errors and have identified they are related to a 3rd party add-on, please contact the provider of the add-on for further assistance.  If you are experiencing problems and unable to trace the source of the error, contact NinjaTrader Platform Support > platformsupport@ninjatrader.com.